Refund & Cancellation Policy

Last Updated: April 2026

1. Platform Role

VG Corp (Pty) Ltd acts as the central payment processor for services offered through its platforms. Payments are securely processed and distributed to service providers in accordance with platform agreements.

VG Corp facilitates transactions but does not always act as the direct service provider. Refund eligibility depends on the specific platform and service provider involved.

2. Digital Products (Aquavra)

All Aquavra products are digital and delivered instantly upon purchase.

No refunds or returns are permitted once access has been granted.
By completing a purchase, the user acknowledges and agrees to this no-refund policy.

3. Subscriptions (PriceSmart)

Subscriptions may be cancelled at any time.
Access remains active until the end of the billing cycle.
No pro-rata refunds are issued for partially used billing periods.

4. Travel Bookings (WildPath)

WildPath is a marketplace connecting travellers with independent operators. Refunds and cancellations are governed by the WildPath Terms & Conditions, which must be accepted at booking.

Cancellation & Refund Model (50/40/10)

More than 48 hours: 100% refund (excluding processing fees)
24–48 hours: 50% refund to traveller, 40% to operator, 10% platform fee retained
Less than 24 hours / No show: No refund
Operator cancellation: 100% refund

The Operator is responsible for service delivery. Refunds are subject to operator terms and platform policy.

5. Refund Approval

All refund requests are reviewed and approved by VG Corp (Pty) Ltd administration in accordance with platform policies and applicable terms.

6. Processing Time

Approved refunds are processed within 7–10 business days.
Refunds are issued to the original payment method.
Transaction or processing fees may be non-refundable.

7. Contact

For refund requests or queries:

Email: wally@vgcorp.co.za
Company: VG Corp (Pty) Ltd